J99 Privacy Policy – How We Protect Your Data

1 Overview

J99 operates j99.live as an online gaming platform for players based in the Philippines. In the course of providing our services — including account management, deposits and withdrawals in Philippine Peso (₱), casino games, and sports betting — we collect and process certain personal data about you.

This Privacy Policy explains what data we collect, how we use it, who we may share it with, and how long we keep it. It also tells you what rights you have over your own information. We take data privacy seriously, and we try to be straightforward about our practices so you can make informed decisions about using the platform.

This policy should be read alongside our Terms and Conditions. Both documents form part of the agreement between you and J99.

2 What Personal Data We Collect

Depending on how you use the platform, we may collect the following categories of information:

We only collect data that is relevant and necessary for the purposes described in this policy. We do not collect sensitive data such as medical history, religious beliefs, or political opinions.

3 How We Collect Your Data

We collect personal data through the following means:

• Direct registration: When you create your J99 account, you provide your name, email address, mobile number, and date of birth.
• KYC verification: When you submit documents to verify your identity before making withdrawals or as required during account review.
• Transactions: When you make a deposit or request a withdrawal, payment reference details and transaction metadata are recorded automatically.
• Platform usage: When you play games or place bets, your activity is logged to maintain accurate account records and detect irregular patterns.
• Device and browser data: Technical information such as your IP address and device type is collected automatically when you access j99.live or the J99 mobile app.
• Customer support interactions: When you contact our team via live chat or email, the content of those conversations is stored for quality assurance and dispute resolution.

4 Why We Use Your Personal Data

J99 processes your personal data for the following purposes:

• Account management: To create, maintain, and secure your player account.
• Identity verification (KYC): To confirm that you meet the eligibility requirements, including the minimum age of 21, before allowing deposits, withdrawals, or continued play.
• Payment processing: To facilitate deposits and withdrawals in Philippine Peso through your chosen payment method — such as Philippine online banking, bank transfer, or local e-wallets.
• Platform security: To detect and prevent fraudulent activity, money laundering, account takeovers, and other security threats using OTP verification, device monitoring, and activity analysis.
• Customer support: To respond to your queries, resolve disputes, and improve our service quality.
• Responsible gaming: To identify patterns that may indicate problem gambling behaviour and to apply any limits or restrictions you have requested.
• Legal and compliance obligations: To meet record-keeping requirements and cooperate with lawful requests from authorities in the Philippines.
• Platform improvement: To understand how players use the site and app, and to improve performance, navigation, and game offerings.

5 Data Sharing and Disclosure

J99 does not sell your personal data. We share data only when it is necessary to operate the platform or to comply with legal requirements. The categories of recipients are:

• Payment processors: When you make a deposit or withdrawal, transaction details are passed to the relevant payment service provider (such as a Philippine bank or e-wallet platform) to process the transaction.
• Identity verification providers: Third-party KYC service providers may assist in verifying documents you submit. These providers are bound by confidentiality obligations.
• Technology and infrastructure partners: Hosting, security, and analytics service providers who support the operation of j99.live and the J99 app. These partners process data only on our instructions.
• Law enforcement and regulatory authorities: Where required by applicable Philippine law or by a valid legal request, we may disclose information to government agencies or law enforcement bodies.
• Fraud prevention services: Data may be shared with fraud detection systems to protect J99 and its players from financial crime.

In all cases, data sharing is limited to what is strictly necessary for the stated purpose. Third-party recipients are required to handle your data in a manner consistent with applicable privacy standards.

6 Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. If you close your account, we will retain certain data for a period thereafter to comply with legal and regulatory obligations — for example, transaction records and KYC documents may be kept for several years as required under applicable financial regulations in the Philippines.

Once the applicable retention period expires, your data is securely deleted or anonymised so that it can no longer be linked back to you. Data that has been anonymised may be retained for analytical purposes.

7 Security Measures

J99 applies a range of technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These include:

• SSL encryption: All data transmitted between your device and j99.live is encrypted using Secure Socket Layer (SSL) technology.
• OTP authentication: One-time passwords are used for login and transaction verification to prevent unauthorised access even if login credentials are compromised.
• Access controls: Access to personal data within J99 is restricted to authorised staff only, on a need-to-know basis.
• Secure document handling: KYC documents are stored in encrypted environments and are accessible only to staff responsible for identity verification.
• Regular security reviews: Our systems undergo periodic security assessments to identify and address potential vulnerabilities.

While we apply these measures to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — choose a strong password and never share your login credentials with anyone.

8 Cookies and Tracking Technologies

J99 uses cookies and similar technologies to make the platform function correctly and to understand how players interact with the site. A cookie is a small text file stored on your device when you visit a website.

We use the following types of cookies:

• Essential cookies: Required for the platform to function. These enable features like keeping you logged in during a session. Disabling them will affect platform usability.
• Analytics cookies: Help us understand which pages and features are used most frequently. This information is used in aggregate form to improve the platform experience.
• Security cookies: Used to detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious transactions.
• Preference cookies: Remember your settings and preferences, such as language and display options.

You can manage or disable cookies through your browser settings. Note that disabling essential cookies may prevent certain parts of the platform from working properly. For the J99 mobile app, similar tracking technologies may be used and can be managed through your device's app permissions.

9 Your Data Rights

As a player based in the Philippines, you have the following rights in relation to your personal data held by J99:

• Right to access: You can request a copy of the personal data we hold about you.
• Right to correction: You can ask us to correct any inaccurate or incomplete data in your account.
• Right to deletion: You can request that we delete your personal data, subject to any legal obligations that require us to retain certain records.
• Right to restrict processing: In certain circumstances, you can ask us to limit how we use your data while a query or complaint is being resolved.
• Right to object: You can object to the use of your data for certain purposes, such as direct marketing communications.
• Right to data portability: You may request a copy of certain data in a structured, commonly used format.

To exercise any of these rights, contact our support team via live chat or email at [email protected] (plain text — not a clickable link). We will respond to verified requests within a reasonable timeframe. We may need to confirm your identity before processing certain requests.

10 Minors and Age Restrictions

J99 is strictly for players aged 21 and above. We do not knowingly collect personal data from anyone under this age. If we become aware that a minor has registered an account, we will close that account immediately and delete any associated data as soon as possible.

Age verification is a mandatory step in the KYC process. If you believe a minor has registered using false information, please contact our support team so we can investigate and take appropriate action.

11 Changes to This Privacy Policy

J99 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable legal requirements. When we make material changes, we will update the date at the top of this page. For significant updates, we may also notify registered players via email or an in-platform message.

We encourage you to review this page periodically. Your continued use of the platform after an updated policy is published means you accept the changes. If you have concerns about any revision, please contact our support team before continuing to use the platform.

12 Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information is being handled, you can reach us through the following channels:

• Live chat: Available 24/7 directly on the J99 platform — the fastest way to get a response.
• Email: [email protected] — displayed as plain text only, not a clickable link.

Our support team is based in the Philippines and can assist with both general privacy queries and account-specific requests. When contacting us, please have your registered email address ready so we can locate your account and respond accurately.